SHIPPING FAQ
WHERE DO YOU SHIP?
NASR currently ships directly through our online store to selected countries.
If your country is not available at checkout, you can contact us at info@nasrsport.com to request an international shipment.
These orders are reviewed individually and may be subject to specific shipping, customs and return conditions.
HOW LONG DOES SHIPPING TAKE?
Orders are normally prepared within 1–3 business days after payment confirmation.
Delivery times depend on the destination and the selected shipping service.
Please note that during product launches, promotional periods or high-volume seasons, order processing may require additional time.
HOW CAN I TRACK MY ORDER?
As soon as your order has been shipped, you will receive a confirmation email containing the tracking information provided by the courier.
Tracking updates and delivery timing are managed directly by the shipping carrier.
CAN I CHANGE MY SHIPPING ADDRESS AFTER PLACING AN ORDER?
If your order has not yet been processed, contact us as soon as possible at info@nasrsport.com.
We will do our best to update the address, but changes cannot be guaranteed once the order has entered the shipping process.
DO YOU SHIP OUTSIDE THE EUROPEAN UNION?
Countries available directly at checkout can place an order normally through nasrsport.com.
If your country is not listed, contact us at info@nasrsport.com.
In some cases, we may still be able to arrange the shipment manually.
International shipments outside the markets directly served by NASR are evaluated individually and are normally shipped under DAP – Delivered At Place conditions.
This means that any import duties, local taxes, customs clearance charges or other fees applied in the destination country are the responsibility of the customer and are not included in the price paid to NASR.
Specific conditions may apply to these orders and will be communicated before payment.
CAN I RETURN OR EXCHANGE AN INTERNATIONAL ORDER?
Return and exchange conditions depend on the destination and the type of order.
For exceptional shipments to countries not directly served through our online checkout, specific conditions may apply.
In particular, exchanges or returns requested solely because of an incorrect size selection may not be accepted, where permitted by applicable law.
Any specific conditions will always be communicated and accepted before the order is confirmed.
This does not affect any mandatory rights relating to defective, damaged, incorrect or non-conforming products.
HOW DOES MY NASR ORDER ARRIVE?
Your NASR order arrives inside MOVO, our reusable packaging designed to have a life beyond delivery.
Once you receive your order, don’t throw the packaging away.
Follow the folding points indicated on the pack, scan the QR code and discover how to transform it into a compact, reusable package that you can take with you and use again.
A different way of thinking about packaging: not something made to be opened and discarded, but something designed to keep moving.
OPEN IT. FOLD IT. REUSE IT.
HOW CAN I CHECK THAT MY NASR PACKAGE HAS NOT BEEN TAMPERED WITH?
Every NASR order is shipped with two security seals:
- a security tie that locks the packaging zip;
- an adhesive security seal placed on the packaging flap.
When you receive your order, please check that both seals are present and intact.
If one of the two seals is missing, broken or appears to have been tampered with, do not accept the parcel from the courier and contact us immediately at info@nasrsport.com.